Frequently Asked Questions l Mercure Newcastle

What time is check-in and check-out at Mercure Newcastle?

Check-in time at Mercure Newcastle is from 2:00 pm, and check-out is by 11:00 am.

Guests are also welcome to use our convenient express check-in kiosks located in the lobby. Simply use the credit card associated with your booking and your reservation number for a smooth arrival and departure experience.

Can I request an early check-in or late check-out?

Yes. Early check-in and late check-out are available on request and subject to availability.

For guaranteed early check-in, you can pre-purchase this option when making your booking online or by contacting the Mercure Newcastle reservations team directly.

Perfect for guests arriving on early flights into Newcastle Airport or those extending their stay after a late show at Civic Theatre Newcastle.

Does the hotel offer luggage storage?

Yes, complimentary luggage storage is available for all Mercure Newcastle guests.

If you arrive before check-in or have time to explore after check-out, feel free to leave your bags with us. Stroll through Newcastle’s waterfront precinct, grab a coffee at Bar Distrikt Newcastle, or browse the shops near the Civic Theatre – all just moments from our Newcastle accommodation.

Is reception available 24 hours a day?

Yes, our front desk team is available 24/7.

Whether you’re checking in late after a flight from Williamtown Airport or need local dining tips for breakfast near Bar Distrikt Newcastle, we’re here to help around the clock.

ROOMS & ACCOMMODATION

Do rooms at Mercure Newcastle include kitchen facilities?

No, guest rooms at Mercure Newcastle do not include full kitchen facilities. However, all rooms are equipped with essential comforts including tea and coffee-making amenities, a mini fridge, and a smart TV – perfect for business travellers or families looking for modern and convenient Newcastle accommodation near the Civic Theatre and city attractions.

Can I request extra beds or baby cots at Mercure Newcastle?

Yes, baby cots are complimentary and can be requested when booking.

Extra beds or rooms with fold-out sofas are available at an additional cost and are a great option for families visiting Newcastle or groups attending events at McDonald Jones Stadium or Civic Theatre Newcastle.

Does Mercure Newcastle offer accessible rooms?

Yes, Mercure Newcastle has accessible rooms designed for comfort and mobility. These rooms feature accessible bathrooms and layouts suited to guests with additional needs.

Our Newcastle CBD hotel is committed to offering an inclusive and welcoming stay for all travellers.

Are interconnecting rooms available?

Yes, interconnecting rooms are available upon request – ideal for families travelling together or guests needing extra space during their Newcastle city stay. To check availability, please contact the hotel directly.

FACILITIES & AMENITIES

Does Mercure Newcastle have free Wi-Fi?

Yes, complimentary Wi-Fi is available to all guests who are members of ALL – Accor Live Limitless. Whether you’re catching up on emails, streaming a show in your room, or planning your day in Newcastle, our free Wi-Fi helps you stay connected.

Is there a gym or fitness centre at Mercure Newcastle?

No, Mercure Newcastle does not have a gym or fitness centre on site. However, the hotel’s central location puts you close to local walking paths, outdoor recreation areas, and several fitness studios within the Newcastle CBD.

Does the hotel have an on-site restaurant and bar?

Yes, dining at Mercure Newcastle is available at Distrikt Restaurant & Bar – our casual, contemporary space offering hearty meals, seasonal menus, and relaxed vibes.

Start your morning at Distrikt Press Café Newcastle with barista coffee and a full hot breakfast, or wind down at Bar Distrikt Newcastle with share plates and drinks after a day exploring the Civic Theatre precinct or McDonald Jones Stadium. 24/7 in-room dining is also available for your convenience.

Does Mercure Newcastle have business or meeting facilities?

Yes, Mercure Newcastle offers seven flexible meeting rooms ideal for small conferences, workshops, interviews, or corporate catch-ups for up to 120 guests.

Perfectly positioned in the city centre, our meeting spaces cater to business travellers looking for a well-located Newcastle venue near key transport links and local attractions.

DINING & ROOM SERVICE

What time is breakfast at Mercure Newcastle?

Start your day with a full buffet breakfast at Distrikt Press Café Newcastle, located on-site at Mercure Newcastle. Serving a selection of hot and cold favourites, our breakfast is ideal for families, business travellers, and anyone looking to fuel up before exploring the city or heading to a meeting.

Breakfast Hours:

Monday to Friday: from 6.30am
Saturday & Sunday: from 7.00am

Whether you’re heading to Newcastle Beach or planning a day trip to the Hunter region, our breakfast buffet ensures you’re ready for the day ahead.

What are the restaurant’s opening hours?

Distrikt Newcastle is open seven days a week, offering relaxed dining in the heart of Newcastle. From casual lunches to hearty dinners and after-work drinks at Bar Distrikt Newcastle, our menu celebrates seasonal ingredients and local produce.

Opening Hours:

Monday to Friday: 6.30am – 10.00pm
Saturday & Sunday: 7.00am – 10.00pm
Lunch service: 12.00pm – 2.30pm

Visit Distrikt Newcastle to experience the full Mercure Newcastle restaurant menu or grab a coffee and bite to go.

Do you offer room service at Mercure Newcastle?

Yes. We offer 24/7 in-room dining for your convenience, including all-day dining options and a light overnight menu. Whether you’re arriving late from Newcastle Airport or enjoying a quiet night in, room service is just a call away.

To view the menu, or place an order click here.

Can I book exclusive use of the restaurant or bar for a private event?

Yes. Exclusive use of Distrikt Newcastle is available for private events, subject to minimum spend requirements.

Whether you’re planning a birthday, engagement, or corporate gathering, our team can help tailor a package to suit your occasion. Contact our sales team for details and a personalised quote.

PARKING & TRANSPORT

Is long-term parking available at the hotel?

Yes, long-term parking can be arranged. Advance booking is essential, so we recommend contacting the hotel prior to your stay to secure your spot.

Are there EV chargers available?

No, electric vehicle charging stations are not currently available on-site.

What are the transport options to and from Mercure Newcastle?

Driving remains the most convenient way to travel to Mercure Newcastle. For those arriving by train, Newcastle Interchange is approximately a 10-minute drive from the hotel. The hotel is also well located for guests arriving via coach, taxi, or rideshare services.

How far is Mercure Newcastle from Newcastle Airport (Williamtown)?

Newcastle Airport (also known as Williamtown Airport) is approximately 30 minutes from Mercure Newcastle during off-peak times, or up to 40 minutes during peak traffic.

Is there an airport shuttle service?

Mercure Newcastle does not offer a dedicated airport shuttle service. However, taxis and rideshare options are readily available from Newcastle Airport to the hotel.

Is public transport easily accessible from the hotel?

Yes. Mercure Newcastle is centrally located with easy access to local bus routes and train connections, making it an ideal base for exploring the city or attending events at McDonald Jones Stadium or Newcastle Entertainment Centre.

LOYALTY & SPECIAL OFFERS

Do you offer a loyalty program?

Yes. Guests at Mercure Newcastle can enjoy the benefits of ALL – Accor Live Limitless, Accor’s free global lifestyle loyalty program. Members earn points on eligible stays, dining and more – including at Distrikt Press Café Newcastle and Bar Distrikt Newcastle.

How do I sign up for ALL – Accor Live Limitless?

Joining is quick and free. Sign up online at this link and start earning rewards from your first stay.

Are there any current promotions or special packages?

Yes. One of our most popular offers is the Indulgence Package, which includes overnight accommodation, daily Mercure Newcastle breakfast, a charcuterie board, complimentary parking and late check-out.

Visit our Special Offers page to view the latest Newcastle hotel packages and seasonal promotions.

Do Accor Plus members get discounts?

Absolutely. Accor Plus members enjoy up to 10% off the best available rates year-round, as well as exclusive dining discounts at Mercure Newcastle restaurant outlets including Distrikt Press Café.

Membership offers unbeatable value for both leisure and business travellers visiting the Newcastle region.

MEETINGS & EVENTS

How many meeting and event spaces are available at Mercure Newcastle?

Mercure Newcastle offers seven flexible meeting and event spaces ideal for corporate events, boardroom sessions, training days and social celebrations.

Located 30 minutes from Newcastle Airport and major transport links, our Newcastle CBD hotel is a convenient and professional choice for business travellers and event organisers alike.

Do the meeting rooms have natural light?

Yes, all of our meeting rooms feature natural light, creating a bright, energising environment perfect for productive workshops, conferences and planning days.

Is there a dedicated events coordinator on-site?

Yes, our dedicated events team is here to help you plan and deliver seamless functions at Mercure Newcastle. From room setup to AV needs and catering, we’ll guide you through each step.

Are private dining spaces available for dinner or celebrations?

Yes, private dining can be arranged for groups and special events. Whether you’re planning a corporate dinner or celebrating a milestone with friends and family, our team can help you customise the experience with tailored menus and service.

ADDITIONAL SERVICES

Is the hotel pet-friendly?

Mercure Newcastle does not allow pets; however, certified assistance animals and guide dogs are always welcome. Please let our team know in advance so we can ensure a comfortable stay for you and your companion.

Is the hotel smoke-free?

Yes, Mercure Newcastle is a 100% smoke-free hotel. This ensures a clean, comfortable, and welcoming environment for all guests staying at our Newcastle CBD accommodation – whether you’re here for business, a weekend escape, or visiting family nearby.

Can I send packages to the hotel before my arrival?

Yes, guests are welcome to send packages ahead of their stay. Please clearly label all items with your full name and check-in date. Our team will securely store your parcel until you arrive at our Newcastle hotel.

Does the hotel provide laundry or dry-cleaning services?

Yes, we offer paid dry-cleaning services for guests. Whether you’re in town for business, attending an event at McDonald Jones Stadium, or enjoying a longer stay at Mercure Newcastle, our team can assist with freshening up your wardrobe during your visit.